Privacy Policy
At VetsDesk, we value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application, VetsDesk, and related services . By accessing or using the App, you agree to the practices described below.
1. Information We Collect
We collect various types of information to provide and improve our services:
1.1 Personal Information
- Account Information: Name, email, phone number, and password.
- Pet Information: Name, breed, age, medical history, and vaccinations.
- Payment Information: Billing address, card details (processed securely).
1.2 Usage Data
- Device Information: Model, OS, device ID, and browser type.
- App Usage: Actions like bookings and messages.
- Location Data: Approximate or precise location (if enabled).
1.3 Communications
- Support Requests: Content of your inquiries and messages.
1.4 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences in your device settings.
2. How We Use Your Information
- Providing Services: Enable features like scheduling and payment processing.
- Customer Support: Address your inquiries and issues.
- Improvement: Analyze usage patterns to improve the App.
- Personalization: Tailored recommendations and reminders.
- Communication: Send notifications and updates (opt-out available).
3. How We Share Your Information
We do not sell or trade your data. We share it only in the following cases:
3.1 Service Providers
Trusted third parties (e.g., payment processors, cloud services) that help operate our services.
3.2 Legal Requirements
To comply with legal obligations or protect rights and safety.
3.3 Business Transfers
In case of mergers or acquisitions, your data may be transferred.
4. Data Security
We implement industry-standard measures like encryption and access controls to protect your data. However, no system is completely secure.
5. Your Privacy Rights
- Access: Request a copy of your data.
- Correction: Update inaccurate information.
- Deletion: Request deletion of your account and data.
- Opt-Out: Unsubscribe from marketing communications.
6. Data Retention
We retain your data as long as necessary for services or legal compliance.
7. Children's Privacy
We do not knowingly collect information from children under 13.
8. International Data Transfers
Your data may be transferred to and processed in countries with different data protection laws.
9. Changes to This Privacy Policy
We may update this policy periodically. Changes will be communicated through the App.
10. Contact Us
If you have any questions, contact us at: Link